Certificate Description
English is the global language of business. National University's English Language Learning Program meets the needs of each student and is designed for non-native English speakers who want to learn English and improve their professional and workplace communication skills.
The English Language Learning: Communication for the Workplace Certificate is designed to meet students where they are at on their language learning journey. English Communication for the Workplace includes 12 career-themed courses. Each 4-week course is offered online with optional, instructor-led, live sessions in the morning and evening Monday-Friday. Students must complete 12 required courses to earn the English Language Learning Certificate: Communication for the Workplace.
Based on the Level Test language assessment score, students are placed into one of four sublevels within the first course of the certificate program. The sublevels are Emerge, Evolve, Explore, Engage. At the beginning of each course, students will complete another Level Test to assess their progress and determine their course content level. The content will align with the student's skill level while providing enough of a challenge to grow and gain confidence listening, reading, writing, and speaking English.
Key Benefits
- 100% online certificate program.
- No textbooks and other materials required for purchase.
- Versatile Communication Skills: Express yourself confidently in both familiar and unfamiliar situations. Whether it's navigating everyday conversations or stepping into new environments, you'll develop the skills to effectively communicate and connect with others.
- Comprehensive Understanding: Gain a deep understanding of the primary points regarding work, life, and education. Our curriculum covers a wide range of topics, enabling you to comprehend and engage with various subject matters, from professional discussions to personal experiences.
- Clear and Concise Expression: Learn to provide brief explanations for plans and opinions. Develop the ability to articulate your thoughts and ideas in a concise manner, enabling you to communicate effectively in a variety of contexts.
- Confidence in English-Speaking Environments: Develop the confidence to communicate in areas where English is commonly spoken. Our program focuses on building your linguistic proficiency and cultural awareness, empowering you to navigate English-speaking environments with ease and confidence.
- Grasp Complex Career-Related Texts: Enhance your ability to understand the primary ideas presented in more complex texts related to careers. Through targeted exercises and analysis, you'll gain the skills to navigate intricate industry-specific materials, keeping you informed and up-to-date in your professional field.
- Seamless Interaction with Native Speakers: Interact with native English speakers without strain for either party. Our program emphasizes developing your listening and speaking skills to ensure smooth and natural conversations with native speakers, fostering effective communication and meaningful connections.
Course Sequence & Learning Modules
- ELL1901X Basic Workplace Communication
- Identifying Your Strengths
- Writing an Email
- Email and Telephone Etiquette
- Telephone Protocol and Positive Messaging
- ELL1902X Interpersonal Communication
- Interpersonal Communication
- Interpersonal Communication Skills
- Non-Verbal Communication
- Mindful Skills
- ELL1903X Functional Communication
- Clarity and Completeness
- Courtesy and Correctness
- Consideration and Conciseness
- Concreteness and the 7Cs
- Functional Communication: Being Effective & Efficient
- Team Communication
- Collaboration
- Civility
- Cross-Cultural Teams
- Psychological Safety and Trust
- Effective Communication
- Communication Through Teaming
- Avoiding Conflict and Confusion
- Emotional Quotient (EQ)
- ELL1904X Cross-Cultural Communication
- Greetings and Politeness
- Food and Dining Customs
- Interpretation of Gestures
- Social Etiquette Across Cultures
- Cultural Values
- High-Context and Low-Context Messaging
- Perceptions of Time
- Humor
- Cross-Cultural Awareness and Identity
- Cultural Uniqueness and Empowerment
- The Multiplicity of Identity
- Humor Across Cultures
- Cultural Iceberg & Subcultures
- Cross-Cultural Assumptions
- Cross-Cultural Negotiation! Trust Me!
- Cross-Cultural Humor
- ELL1905X - Communication Through Teamwork
- Teams, Teamwork, and Collaboration
- The Key to Effective Teamwork
- Trust, Reliability, and Being Humble
- Inclusive Team, Agenda & Discussion
- Teamwork and Collaboration
- Team Member Roles
- Trusted and Trustworthy
- Effective Team Meetings and Team Building
- The Power of Teamwork
- Team Role
- Building Trust and Relations
- Team Building
- Teamwork Philosophy
- All About Me or the Team?
- Building Team Trust and Relations
- Team-Building Creativity and Activities
- ELL1906X Communicative Confidence
- What is Communicative Confidence?
- Confidence is Me!
- Communication from Childhood to Adulthood
- Confident Social Interaction
- Building Communicative Confidence
- The Impact of Cultural and Societal Norms on Communicative Confidence
- Early Experiences & Improvement in Adulthood
- Working toward Calm Confidence
- Communicative Confidence: Technique and Strategy
- Joining Conversations and Leading Discussions
- Assertiveness and Self-Efficacy
- Mindset Mastery
- Making an Impact as a Speaker
- Transformative Presentations
- The Value of Ideas, Feedback, and Constructive Criticism
- Bridging Linguistic and Cultural Gaps
- ELL1907X Collaboration and Problem Solving
- Focus on the Solution, Not the Problem
- Asking Questions and Seeking Clarification
- Decision-Making Techniques
- Decision-Making Strategies and Evaluating Solutions
- Problem-solving: Process and Resources
- Simple Problems to Ethical Dilemmas
- Conflict Resolution
- Consensus Building
- Problem-Solving and Decision-Making
- Ethical Dilemma
- Reaching a Consensus
- Consensus-Building across Cultures
- Being Solution-Focused
- Ethical Dilemmas
- Biases Influence Decision-Making
- Consensus in Intercultural Communities
- ELL1908X Exploring Diversity
- Diversity in the Workplace
- Unconscious Bias
- Fairness, Equality, Equity, and Social Justice
- Inclusivity: Belonging and Connectedness
- Diversity, Equity, and Inclusion (DEI)
- Unconscious Biases
- Resolving Microaggressions
- Belonging and Connectedness
- Understanding and Mitigating Biases
- From Microaggression to Conflict Resolution
- Implicit/Unconscious Biases
- Belonging, Inclusion, and Equity
- ELL1909X Exploring Leadership Styles
- EQ, Management, and Leadership
- Characteristics of Good Leadership
- Trust and Leadership Styles
- Empathy and More Leadership Styles
- Boss, Manager, or Leader?
- Leadership Characteristics
- Democratic, Participatory, or Servant Leadership
- Transactional or Transformational Leadership
- Management vs. Leadership
- Servant Leadership: What is it all about?
- Leadership Characteristics and Emotional Intelligence (EQ)
- Transformations
- Leadership Traits
- Leadership Theories, Trends, and Models
- Advancement in Leadership
- Transformational Leadership
- ELL1910X Professional Conduct and Protocol
- Workplace Attire and Appearance
- Responsibility and Accountability
- People First!
- Work-Life Balance
- Dress Code and Appearance
- Responsibility, Accountability, Adaptability, and Resilience
- A People-Centric Approach
- Balancing Work and Life
- Professional Attire
- Meeting Protocol
- Presentation Protocol
- Transformations
- Professional Attire and Soft Skills
- The Synergy of Protocol
- Psychological Safety Protocol
- Protocol Changes with Time
- ELL1911X Resolving Conflict and Stress
- What is Conflict?
- Conflict Resolution
- What is Stress?
- Eustress
- From Conflict to Harmony
- To Do or Not to Do
- Conflict in the Workplace
- Distress and Eustress
- Preempting Conflict and Stress
- Conflict: Fix or Preempt?
- Eustress Energizes
- ELL1912X Data and Infographics
- What is Data?
- Representing Data: Bar Graph
- Representing Data: Pie Graph
- Infographics
- The World of Data
- The World of Data Visualization
- Transformations
- Data Visualization: Misrepresentation
- Data Interpretation
- Data Storytelling
Certificate Learning Outcomes
- Express yourself in familiar situation and deal with unfamiliar ones.
- Understand the primary points regarding work, life and education.
- Provide brief explanations for plans and opinions.
- Gain confidence communicating in an area where English is commonly spoken.
- Understand more complex text's primary ideas on issues related to careers.
- Interact with native speakers without much strain for either speaker.
Requirements to Enroll
To be eligible to enroll in the English Language Learning Certificate: English for Academic Purposes learners must complete the following:
- Enroll in the ELL1900X - Orientation and Assessment AND
- Earn a score between 30 - 58 on the Global Scale of English (GSE)
Estimated Time to Completion
The English Language Learning Certificate: Communication for the Workplace is a 12-month certificate program. Students will be working on 1 course per month.
Access Time
Learners will have access to each course one at a time. Each course is 4 weeks. Total access time for the certificate is 6 months.
Certificate of Completion
Learners will be awarded a National University Workforce Education Solutions Professional and Continuing Education Certificate of Completion after completion of all 12 ELL courses as part of this certificate program.
How to Get Started
- Register for the ELL1900X - Orientation and Assessment course and complete your English Proficiency Level Test
- Call 805-200-2332 or Email wespace@nu.edu to review your English Proficient Level Test score and next steps for registration
- Add the Level 2 English Language Learning Certificate: Communication for the Workplace to your cart and complete the checkout process
CVS Health Employees (Tuition Assistance)
- Connect with CVS Health and complete the EdAssist Employee Tuition Assistance Program application
- Email your Letter of Credit (course voucher) to National University Professional and Continuing Education at wespace@nu.edu, to confirm Employee Tuition Assistance Program eligibility
- National University Professional and Continuing Education sends program invoice directly to EdAssist and approved tuition assistance funds are sent on your behalf to National University
Certificate Schedule & Enrollment (Monthly)
- July 2024: Schedule 07/03/2024 - 12/21/2024 | Enrollment Period 06/03/2024 - 07/03/2024
- August 2024: Schedule 08/05/2024 - 08/05/2025 | Enrollment Period 07/03/2024 - 07/31/2024
- September 2024: Schedule 09/02/2024 - TBD 2025 | Enrollment Period 08/05/2024 - 08/28/2024
- October 2024: Schedule 09/30/2024 - TBD 2025 | Enrollment Period 09/02/2024 - 09/25/2024
- November 2024: Schedule 10/28/2024 - TBD 2025 | Enrollment Period 09/30/2024 - 10/23/2024
- December 2024: Schedule 11/25/2024 - TBD 2025 | Enrollment Period 10/28/2024 - 11/20/2024
- January 2025: Schedule 01/06/2025 - TBD 2025 | Enrollment Period 11/25/2024 - 01/01/2025
- February 2025: Schedule 02/03/2025 - TBD 2025 | Enrollment Period 01/06/2025 - 01/29/2025
- March 2025: Schedule 03/03/2025 - TBD 2025 | Enrollment Period 02/03/2025 - 02/26/2025
- April 2025: Schedule 03/31/2025 - TBD 2025 | Enrollment Period 03/03/2025 - 03/26/2025
- May 2025: Schedule 04/28/2025 - TBD 2025 | Enrollment Period 03/31/2025 - 04/23/2025
- June 2025: Schedule 05/26/2025 - TBD 2025 | Enrollment Period 04/28/2025 - 05/21/2025