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Course Description

Course Description

Because projects bring so many people together to work collaboratively, it's inevitable—conflict will happen at some point. But a properly structured conflict resolution process will not only address problems in a timely manner, it may actually spark creativity and innovation as a team finds a new pathway to complete its work.

This self-paced, fully online course will help project leaders recognize potential workplace conflicts early and intervene at the appropriate point so they can minimize disruptions. It introduces a robust infrastructure that can prevent stalemates and resentment from interfering with the team's cohesion and solidarity. And it helps guide team members through forms of self-management so they can begin to correctly organize and settle disputes on their own.


Learning Outcomes

After completing this course, the learner should be able to:

  • Identify the different types of conflict in the workplace
  • Describe some of the major causes of workplace conflict
  • Discuss the Thomas-Kilmann conflict mode instrument
  • Consider your personal conflict style and compare it to other styles
  • Identify various conflict behaviors in the workplace
  • Describe best practices for project leaders dealing with conflict among team members
  • Explore conflict resolution strategies
  • Discuss best practices for handling difficult employees
  • Describe what constitutes dangerous conflict and consider methods for handling risky situations

Key Features

  • Expert-supported
  • Mobile-friendly
  • Accessible
  • Badge and credit-awarding
  • Games & Flashcards
  • Video content
  • Audio-enabled in app

Refund Policy

You may request a refund up to 5 days from the purchase date. The registration fee will only be refunded if less than 10% of the course has been completed. Completion percentage can be viewed on the Course Progress page from within the course.


Notes

This course includes an "Ask the Expert" feature. You can use this feature to submit questions about course content. A subject matter expert will provide guidance or point you to additional resources for the topics you're studying. Questions are answered as quickly as possible and usually within 24 hours.

This course does not require any additional purchases of supplementary materials.

Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEUs.

Applies Towards the Following Certificates

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Section Title
PM Skills: Conflict Management
Section Schedule
Self-Paced
Delivery Options
Course Fee(s)
Tution non-credit $79.00
Reading List / Textbook
No
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