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Course Description

Frontline managers have many different responsibilities in their role within a business organization. They coordinate work schedules, create and implement action plans, prioritize problem-solving, all while keeping team morale and motivation high. As a frontline manager, you will be responsible for coaching employees to improve their work habits, overcome specific obstacles, or collaborate better with colleagues.

In this course you will explore how coaching employees is a vital part of management in any organization. We'll discuss the differences between coaching and mentoring, identify common coaching challenges, review the GROW model, explain the importance of active listening and setting SMART goals, and discuss how to monitor progress and provide feedback.

Applies Towards the Following Certificates

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Section Title
Frontline Manager: Coaching
Section Schedule
Self-Paced
Delivery Options
Online  
Course Fee(s)
Tution non-credit $49.00
CEUs
0.2 CEUs
Reading List / Textbook
No
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